Delivery, payment and guarantee service
Payment
Ukraine
You can pay online by Liqpay system on our website or PayPal (after placing an order, we will contact you in the messenger and send you the details for payment).
Other countries throughout the world
You can pay for your order through the PayPal payment system.
Boutique pickup
You can pick up your order in our boutique in Kyiv
on st. Konovaltsia 26a, 01133 or Olhynska street 2/1, 01021
Working hours:
Mon-Sun 11:00 - 19:00
Delivery
Ukraine
You can get your order in any branch of Nova Poshta all over Ukraine. Delivery to the post office is free.
belarus and russia
According to the brand policy, sales and delivery to belarus and russia are not available.
Other countries throughout the world
We can deliver your order by DPD or DHL. Delivery is free. Terms can range from 7 to 21 days depending on the country of destination.
Exchange, return and guarantee service
The guarantee is unlimited, it is provided for jewelry made of gold with the Authenticity certificate. Silver jewels and jewelry with the rope are not covered by the guarantee.
Guarantee service includes:
-
elimination of defects caused by the fault of the manufacturer;
-
repair of minor damage in the presence of all elements of the jewelry and preservation of the integrity of its shape (breakage of the chain, detachment of the club / heart / other element of the jewelry, defects in the clasp or magnet);
-
free cleaning option.
Guarantee service is also provided for an additional fee if the textile or leather elements require repair, the jewelry has defects or damage resulting from misuse or careless handling (bumps, dents, mechanical damage to the chain, significant deformation of the jewelry, loss of jewelry elements, diamond falling out of jewelry, etc).
We want your jewelry to keep its original look for as long as possible, so we advise you to follow the Jewelry Care Guide which is attached to the certificate.
According to the Decree of the Cabinet of Ministers of Ukraine No. 172, goods that are not subject to exchange or return include jewelry made from precious metals, precious stones, precious stones of organogenic formation and semi-precious stones.
By confirming the order, you agree to the return policy.
Confirming an order, you agree to the refund policy.