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Delivery, payment and guarantee service

Payment 

Ukraine

You can pay online by bank transfer using your bank. After placing an order on the website, we will contact you in the messenger and send you the details for payment.

Please note that payment  by cash on delivery in a branch of “Nova Poshta” is currently unavailable due to the war in Ukraine.

 

Other countries throughout the world

You can pay for yoer order  through the PayPal payment system is also possible, payment data will be sent to you in the messenger after placing the order. After the payment, you will receive a confirmation email with details regarding the delivery of your order.

 

Showroom pickup

You can pick up your order in our showroom

on st. Konovaltsia 26a Kyiv, 01133

Working hours: 

Mon-Fr 11:00 - 17: 00

 

Delivery

Ukraine

You can get your order in any branch of “Nova Poshta” all over Ukraine. Delivery to the post office is free. Please note that payment  by cash on delivery is currently unavailable due to the war in Ukraine.

 

Courier delivery in Kiev and pickup from our showroom are also temporarily unavailable due to the war in Ukraine.

 

Belarus and russia

According to the brand policy, sales and delivery to Belarus and russia are not available.

 

Other countries throughout the world

We can deliver your order by UPS. Delivery to the post office is free. 

 

Exchange, return and guarantee service

The guarantee is unlimited, it is provided for jewelry made of gold with the Authenticity Certificate. Silver jewels and jewelry with the rope are not covered by the guarantee.

Guarantee service includes:

  • elimination of defects caused by the fault of the manufacturer;

  • repair of minor damage in the presence of all elements of the jewelry and preservation of the integrity of its shape (breakage of the chain, detachment of the club / heart / other element of the jewelry, defects in the clasp or magnet);

  • free cleaning option.

Guarantee service is also provided for an additional fee if the textile or leather elements require repair, the jewelry has defects or damage resulting from misuse or careless handling (bumps, dents, mechanical damage to the chain, significant deformation of the jewelry, loss of jewelry elements, diamond falling out of jewelry, etc).

We want your jewelry to keep its original look for as long as possible, so we advise you to follow the Jewelry Care Guide which is attached to the certificate.

According to the Decree of the Cabinet of Ministers of Ukraine No. 172, goods that are not subject to exchange or return include jewelry made from precious metals, precious stones, precious stones of organogenic formation and semi-precious stones.

By confirming the order, you agree to the return policy.

 

Confirming an order, you agree to the refund policy.

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